Terms of Service

These Terms of Service ("Terms") govern access to and use of the ParkCanvas website and platform (the "Service") provided by ParkCanvas ("ParkCanvas", "we", "us"). By using the Service or signing an order form that references these Terms, you ("Customer") agree to them.

1. The Service

ParkCanvas provides cloud-based parking-management software, including payments, pricing, permits, bookings, a customer portal and related features. We may update, improve or change features over time. Specific commercial terms (fees, locations, support) are set out in your order form.

2. Accounts

You're responsible for your account, for your users' actions, and for keeping credentials secure. You must provide accurate information and promptly update it.

3. Fees and payment

• Fees (which may include base, per-transaction and payment-processing components) are tailored per customer and set out in your order form.
• Transaction and processing fees may be deducted from amounts collected on your behalf, or invoiced, as agreed.
• Unless stated otherwise, fees exclude taxes, which you're responsible for.
• Pricing shown on the website is indicative; your final rates are those in your order form.

4. Payments to drivers' cards & payouts

Card payments are processed by a third-party payment provider subject to their terms. You authorise us and the provider to process parking payments and to remit funds (net of fees) to you in accordance with your order form and the provider's settlement schedule.

5. Acceptable use

You agree not to misuse the Service, including by: breaking the law; infringing others' rights; attempting to breach security or access data you're not authorised to; reverse engineering; or overloading or disrupting the Service.

6. Customer data

As between the parties, you own your data. You grant us the rights needed to operate the Service. Our handling of personal information is described in the Privacy Policy and any data-processing addendum in your order form.

7. Intellectual property

ParkCanvas and its licensors own the Service, software and brand. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. You own your own brand assets you provide for white-labelling.

8. Third-party integrations

The Service may integrate with third-party hardware and software (e.g. ANPR, barriers, payment providers). Those are governed by their own terms, and we're not responsible for them.

9. Availability & support

We aim to provide a reliable Service and any service levels stated in your order form. The Service is otherwise provided "as is".

10. Warranties & disclaimers

To the maximum extent permitted by law, we disclaim implied warranties. Nothing in these Terms limits rights that cannot be excluded under applicable law.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and each party's total liability is limited as set out in the order form (or, absent that, the fees paid in the prior 12 months).

12. Term & termination

These Terms apply while you use the Service. Either party may terminate for material breach not cured within a reasonable period. On termination, your right to use the Service ends and we'll make your data available for export for a limited period.

13. Changes

We may update these Terms; we'll post the revised version with a new "last updated" date and, where material, notify you.

14. Governing law

These Terms are governed by the laws of [jurisdiction], and the courts of [jurisdiction] have exclusive jurisdiction, without limiting any mandatory consumer rights.

15. Contact

Email hello@parkcanvas.com. The contracting entity is [Legal entity name], [registered address].

Note: These Terms are a starting template and must be reviewed by qualified legal counsel and adapted to your legal entity, jurisdiction, commercial model and payment-provider obligations before launch.